As a B2C e-commerce platform, Jingdong has managed to take over major part of the Chinese online market. The platform has overall, product quality, time and delivery service advantages. Authentic product is what made Jingdong the top choice for White collars and office employees. The trading process is also very efficient. In terms of delivery service, Jingdong is very timely.
DIFFERENTIATOR
CASE STUDY
CASE 1: Jingdong established self claim package services that help solve item collecting issues.
CASE 2: Joined digital device recycle program to collect second hand devices from households and
trade for new products online.
CASE 3: Collaborated with Jiuzhoutong Pharmaceutical Company, Jingdong established its online
pharmacy service.
CONTACT INFORMATION & WEBSITE
Collaboration
Investor Relations : ir@JD.com （T）+86-10-5765-6013
Media Contact: Josh.Gartner@JD.com （T) +86-10-5895-9315
Third Party Sellers : affiliate@jd.com
Affiliated Programs: affiliate@jd.com
Customer Service
Service Number: 400-606-5500
0571-8815 7858
General Inquiry: contact@jd.com
Website: http://www.tmall.com
FEATURES
POPULAR ELEMENTS
USE
â—† Register Jingdong account
â—† Search Items and labels
â—† Store favorite items
â—† Choose delivery type
â—† Refund and maintanence
â—† Product receipt
â—† Different delivery type
â—† High quality digital products
â—† Refund and maintence
Beijing Jingdong Century Trading Co., Ltd
PRESENCE
MONTHLY ACTIVE User
Self Claim Items
Delivery Service
8 million
Awareness : 8
Loyalty : 7
Advocacy : 8
Consideration : 9
Conversion : 8
JINGDONG
Product Credibiltiy
B2C
OWNERSHIP
App - ios
App - Android
windows phone
Online
TBWA/Shanghai